We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouses will be shipped by USPS, ePacket or EMS depending on the weight and size of the products.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of these countries, we will contact you.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Great backpack! Very soft. Quite roomy. Mail lost the first parcel. Wrote to the store-he immediately offered options for sending a new parcel (take a different color or wait until the right one appears again)
Very nice, perfect quality and size. Communication with the excellent store. I recommend it.
A cute backpack without special delicacies, which is understandable for such small money (the action cost approximately 2500). Felt pressed skin. Qualitatively sewn, many pockets, for daily use the most it. Delivery to moscow almost 2 months. There was no communication.
The order is satisfied-the quality is excellent, nothing superfluous and smells like skin. Sent with a courier. Everything was well packed in a few wrappers and inside the bag with air, so that the bag did not even crumple. The handle is a bit long, but it does not interfere. The color is not intrusive. One large compartment
Very, very pleased with the quality of the backpack. The quality of delivery is also at altitude. Thanks to the store, i will order more.
The backpack is really elegant. Small. As i wanted, but the color is slightly different from the pictures on the site. In my opinion it is very gray, and on the site gray is gentle. And so everything is well stitched. Thank you.
The product corresponds to the description. The wife orders the backpack for the second time. before the moscow region the parcel was 1 month. The courier brought the goods to the apartment. called 1 hour before delivery, it was good that they were at home, accidentally turned out.
Very satisfied with my purchase in this store. Very fast delivery and in very good condition at the reception. The color is a little darker than I thought but it is not unpleasant. I highly recommend this store. He's one of my favorite stores.
I order this backpack for the third time. Amazing quality! To moscow went a little more than a month, brought the courier to the house. On the first two of my backpacks, the side pockets with a zipper, as in the pictures of the store, here-no. Slightly offensive, with zippers and looks more beautiful and functional, it's a pity that they stopped sewing so. But in general everything is fine, the quality is very satisfied!
Backpack of excellent quality, leather. Delivery to the tula region about a month. Roomy.