We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouses will be shipped by USPS, ePacket or EMS depending on the weight and size of the products.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of these countries, we will contact you.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
THE fabric is good but it took a long time to arrive!!!
Brought to the house. The appearance and quality corresponds to the description. My daughter liked it. Thank you.
The backpack is good, the size is suitable for school. Delivery is fast. I did not really like the lining, i think that it will quickly spread, although all the seams are processed. In general, i recommend to buy.
What to say, quickly. The child is happy.
The backpack flew very and very fast, so for the delivery you can simply not p To eat. As for the color, it is rich, bright, and the black heart is a chic holding sticker. At the expense of the smell-it does not smell or i did not feel it, although, frankly, i do not care about the smell, it is in any case ventilated. Quality is certainly not "wow!", but if you do not overload will last long enough. The pencil case or cosmetic bag itself is a little podkkan and i had to sew shortcomings. Order-and you will not regret))
The backpack came on 16 days after the order. i'm very happy. at first it seemed that the briefcase is small-but everything fit into it! hearts are smooth, bright. color saturated. the material is durable, the locks are protected from rain. there is a smell but it is almost not felt. thanks for the briefcase. the order corresponds to the description. thank you very much, i advise the store!
A little bit smaller than expected, hopefully the books WILL fit..
The fabric is not very, will be smeared and shed at the first wash There is a possibility that the heart will also erase Not sure that the backpack will last for a long time Locks good Inside the rustling lining, by the way, plus that the side pockets are also lined from the inside It seems to be strong, a couple of thick books exactly withstand Took for the university Brought the courier, sending sdek, but went a month somewhere In total 7/10
Hello, I received the parcel, everything is in good condition, thank you very much.
Backpack is excellent, delivery 10 days, thank you!!!
Backpack ok. the child is happy. in msk sent sdecom, delivery is fast.