We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouses will be shipped by USPS, ePacket or EMS depending on the weight and size of the products.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of these countries, we will contact you.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
I order a second time. Now as a gift to my sister. Very good. The lining is strong. Lots of pockets. I wear my clothes every day for a year. There was a little rubbing down there. Very satisfied with the purchase
Damn, aigen backpack!!! I took it with my wallet, i also like it! The product fully corresponds to the description, communication with the store liked it! The smell of the backpack is very slightly, weathered, the threads do not stick out anywhere, looks compact, in fact very roomy. I highly recommend to everyone!!!
The backpack is excellent, packed perfectly, in the way did not crumple, does not smell, the threads do not stick out, the seams are even. The store put a gift-a nice hair band. The only negative is artificial leather. In the description was-natural. I was interested in genuine leather. Opened a dispute, the seller returned the money. Za. My bunny, bought separately))
I buy a second time. Difference in two years, wore with great pleasure and in winter and summer, comfortable, good lining and locks. I still wear it, i bought my daughter. Came quickly and tracked
The backpack is good, but the delivery is long, more than 2 months.
The order came very quickly In good condition
The backpack is cool, neat, inside there are pockets for the phone, a pocket with a zipper. At the expense of genuine leather is not sure, but take it will not regret. Before the republic of komi the goods went a month, delivered to the apartment
Arrived in mo for 20 days, the backpack looks the same as in the picture, made neatly, the locks are all intact, a little wrinkled, despite the air bag inside, but not critical, another store as a gift put a rubber for hair Backpack is happy, i recommend to buy, thank you
Backpack made of leatherette, it looks decent. I liked my daughter.
Great backpack. Well holds the shape, light. Convenient access to the backpack-wide enough to open. Roomy, despite the small size. Good quality. There is a small chemical smell that i think will fade. The only drawback for me is the color is slightly different. Not bright burgundy (in the photo of the store-the color of burgundy), rather berry with raspberry shade. I wanted exactly the same as in the picture of the seller. Ordered may 8, came-june 11. Delivered personally in hand. The delivery service brought to work.
Wife liked) everything corresponds to the description. Track tracked. Quality is good. Does not smell. In ukraine came for 3 weeks.
Backpack of excellent quality! Brought the courier to work, thanks to the store! I recommend!
Cute backpack. All as in the picture. Delivery is pretty fast. Did not crumple, inside was an air cushion. Seller thanks for the gift (hair band)!
Very beautiful
Thank you! Backpack of good quality, waited a long time, but the expectations are worth it. the backpack is described as in the picture, stitched, odorless.