We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouses will be shipped by USPS, ePacket or EMS depending on the weight and size of the products.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of these countries, we will contact you.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Very comfortable and roomy.
Backpack of good quality, stitching smooth and unpleasant smell no. I expected that the back will be denser, in fact-slightly compacted. The backpack itself keeps the shape, but rather thin. Straps are wide, comfortable. Let's see how it will be when you wear it.
I love it
Everything is super!
Very quickly sent was the order and accordingly quickly delivered. Backpack really liked. I recommend.
The backpack is not bad, but expected a little different. The fabric seemed thin to me. I ordered the bag earlier, the same color, was delighted. I thought and the backpack will come from the same dense fabric. Time will show.
The quality is certainly good, but i was sure that the back is solid, as in other tigernu backpacks, unfortunately it is not so
Quality suits, as always on top
The order came to kemerovo for 2 weeks. The quality of the goods at the highest level, the seams are even, the color corresponds to the presented. Ordered burgundy, we were informed that there is no stock, asked to change to black, or wait 15 days. We agreed to wait, the store constantly communicated, even called from china about the renewal of the order. The order is satisfied, the seller recommend.
Great city backpack. In real life, a beautiful dark red color.
came only 2 weeks after the order! nice fabric and color, just as pictured. Second time i prefer the store and the company. Highly recommended