We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouses will be shipped by USPS, ePacket or EMS depending on the weight and size of the products.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of these countries, we will contact you.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
The backpack is beautiful, a bit rough and there is a sharp smell (i hope to fade). Delivery is fast.
The backpack is good, quality, fully corresponds to the description. I expected that it will be a little more in size, but it's also good. There is a smell, but not strong, i think, will quickly fade. In the backpack was attached a small keychain with: more thanks to the store
The backpack as described, high quality! very well packed, so no damage at delivery. There is a small (i'd say tooo small) zipper, and knock buttons at each side - this is not very comfy
The item came quickly, thanks, but with the defect: do not work the buttons on the side (wrong punched)
Came in for 10 days. Well packed, inside the package with air. There is an unpleasant smell, i hope it will fade quickly. The harness is comfortable. All as in the photo. I'm happy
Everything is fine, to moscow 10 days. I recommend
The quality is excellent, packed was good, came quickly satisfied and recommend
Great backpack! Very beautiful and comfortable!
Came for a month. As in the photo, high-quality. As a gift, the store put the pen in the form of a pill. Cool. Very satisfied. Thank you very much!!!