We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouses will be shipped by USPS, ePacket or EMS depending on the weight and size of the products.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of these countries, we will contact you.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Very roomy backpack, but strange material outside, inside normal. There is a small smell, but in the middle put a bag with a flavor. Put a keychain and stickers as a gift. She took for school, and it is very suitable, easily placed 5 textbooks, although it is small.
Daughter is very happy, thanks for the stickers
Many thanks, very quickly reached the parcel for 17 days to len. region, the store added to the order prize-winners, respect the seller, the daughter is delighted. The backpack is very cute, capacity. Inside there are two pockets, two side and one in front with a zipper. The smell is small, but it will fade. I recommend the seller.
All ok
The backpack is very good, the seams are all even, stitched very well! No smell. As a gift, the store put a keychain and a set of stickers, thank you very much! Delivery to yao less than 3 weeks. Everything was tracked. my daughter is happy, thank you very much to the seller!!!
Corresponds to the description and previous reviews
Everything is super, the goods came for 2 weeks in the belgorod region, the description corresponds, the smell is weak, i think, will soon fade. A little present is nice. Seller recommend track tracked