We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouses will be shipped by USPS, ePacket or EMS depending on the weight and size of the products.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of these countries, we will contact you.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Very beautiful backpack, so soft pink pastel color. Everything, as in the description. Sewn firmly, the shoulders are conveniently adjustable, suitable for an adult. I took myself for trips and travel. Front comfortable pocket, sides 2 pockets. Inside too, as in the picture department for ipad and all sorts of trifles. Quite roomy, like a standard school backpack, while it looks elegant. I came to the | m, for 23 days. Recommend store Thank You
Pack came very quickly. Backpack is very light.
Love at second sight After washing everything is good. Delivery about 14 days.
Backpack is excellent, fully consistent! The smell was, but while the drive was already weathered.
There is a sharp smell terrible, white suspension on the runner in black stains from the paint... So in general
Very cool backpack, good quality! store thanks!
The backpack is good, everything is sewn well, let's see how much is enough, took for grade 6. There is a smell inside the backpack, it is open, weathered. The store did not send for a long time, although asked to send as soon as possible, but came for 2 weeks, did not even expect so quickly. The child is happy!